Error 0000 0004 Unable to perform a data request

The following error will appear when the file has been unable to update from the old submission service due to the corruption of the file. 

The file will need to be copied into a new file. 

1. From the existing file click file and copy components. 

2. Select copy into a new file and click next. 

3. Enter the file name required and browse to the location where you wish to save the file, then click next. 

4. Select all components and then next. 

5. Click Next and then Finish on the remanding screens. 

6. Once the process above has been completed unlock the completion section before taking the knowledge library updates.

For guidance on taking knowledge library updates click here.

Note: ensure you are up to date with epacks before taking the knowledge library updates.