Errors

The period to which this Return's Computation applies does not coincide with the effective from/to dates of the referenced Computation Taxonomy error message can come up when submitting accounts to HMRC.   This can be resolved by re... Read More

There is a sporadic issue on the Corporation Tax Wizard whereby it is stuck on one screen, usually the Computations, and navigation elsewhere is prevented.   Double click on the company name to resolve the issue. Read More

Due to an error in HMRC’s online service, our software must calculate box L150 incorrectly in order for the return to be accepted for electronic filing.HMRC describes the issue here (bottom of the page): Changes and issues affecting the... Read More

When receiving the error A reference to the detailed profit and loss taxonomy could not be found in either the accounts or the computation this can be disregarded.    This is a known issue and will not affect the submission. We would advise to... Read More

We have identified an issue with ePackCT3.15.02 released on 3rd April 2023 which is currently preventing the ability to submit to HMRC.   If you have not yet installed the ePack, you can continue to file with HMRC using the previous version ... Read More

If the error You can only provide a set of PDF accounts if you complete the 'No accounts reason' with the value of PDF accounts attached with explanation shows then the wrong option has been selected.    Navigate to the Completion and... Read More

If the accounts or computation show the error below as malformed the submission will need to be cancelled, KL updates taken after unlocking the file and then relocked and resubmitted.  For guidance on cancelling the submission click here.  For... Read More

This error indicates that HMRC's server is busy. The submission will need to be attempted again at a later time.    Read More

CT-600 Error Message   To remove the error, the status of the person authorising the submission must be entered will show if the CT600 declaration is empty or needs re-entering. Read More

The following error will appear when the file has been unable to update from the old submission service due to the corruption of the file.    The file will need to be copied into a new file.  1. From the existing file click file and copy... Read More