Occasionally, when trying to access a SmartSync file you might come across the error message A synchronized copy of this file already exists at: [Location]. This usually occurs when trying to access the file via the Recent Files list or the... Read More
Synchronisation
For PDF guidance on setting up and using SmartSync, click here. Read More
When resolving conflicts, it is recommended that due care is taken to ensure all work completed is retained in the document going forward. Conflicts should be resolved as soon as possible to limit the extent of the conflict. 1. To access a summary... Read More
SSO (Single Sign On) FAQ 1. Where do I find the installation instructions for SSO. Click here for full installation instructions. 2. I don’t see the option in Cloud to enable SSO. Please contact Support to request this to be... Read More
Synchronisation conflicts occur when documents are accessed on multiple synchronised files and conflicting changes are made. The number of conflicts will arise next to the Online status in Working Papers, as well as a message stating... Read More
When a smart sync file is sent in to Support to be repaired, it will be returned without a _sync folder in the engagement. Place the file in a temporary folder and ensure the file has been corrected. Follow the procedure below to remove sync files... Read More
When working in a SmartSync environment, engagement files will attempt to remain in an Online state, to maintain full synchronisation. Where an internet connection is not present, this will change to Offline and any synchronisation will be paused... Read More