Information required for internal investigation SE

When our support team needs to escalate your issue internally and to CWI we will require the following information.

What we require:

• Permission to access email from a client - we will need an email from your authorising contact stating that they give CWI permission to access the cloud engagement for the purpose of this ticket
• Expected Behaviour
• Actual Behaviour
• Reproduction Steps - Exact steps of what was being done when the issue arose
• Name of the SE engagement that has the issue 
• Number of users identified with the issue
• Firm URL - e.g. uk.casewarecloud.com/firmname
• Video demonstrating issue
• Other attachments eg file with issue if its an external document
• File URL - This is the URL you can see from the document manager 

• Document version - this can be found in the About screen, send in a screenshot of this.