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'On Opening script failed' Error message

If you receive an On Opening script failed error message, this may be due to templates not being installed.


1. Click here for guidance on checking your templates.

2. If your template window appears similar to the below, or the template your file is based on is not listed within this window, you will need to reinstall your templates in order to clear this error. 


3. If your templates are installed and show correctly in this window, please contact support either by email at or on 01622 355 250 in order to investigate your issue further.

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  • Software platform: Working Papers 2018, Working Papers 2019, Working Papers 2020, Working Papers 2021, Working Papers 2022