Error Messages

If you receive an On Opening script failed error message, this may be due to templates not being installed.   1. Click here for guidance on checking your templates. 2. If your template window appears similar to the below, or the template your... Read More

If you see a warning that you are unlicensed for this client type (when you have purchased the entity type in question), the solution is to update or re-enter your serial number. Please see further guidance on this process here. Visit ourÂ... Read More

When the accounts are corrupted the error message Unable to load strings will appear when trying to open the Accounts document.  Click here for instructions on restoring the accounts back to a previous version.  Read More

The error message that states that it Could not obtain information about the default printer may be due to the print spooler stopping or is in stop mode. To clear this error message, either restart the spooler service or restart your computer. To... Read More

If you receive a Bookmark not found error message when opening the Wizard or Accounts, this indicates that the bookmark (identifier) for the document has been moved, deleted, or corrupted.   1. Locate the document in Document Manager, right... Read More

If the error below is shown when converting the file to the latest version of the working papers. Navigate to the parent copy of the file (the location that the file was published from) and convert the file from there. Read More

When attempting to convert a smartsync file in Caseware Working Papers from one version to another you may experience this issue. 1. Access the file on the cloud via a web browser, URL in form uk.casewarecloud.com/{your firm name}. 2. Open the file... Read More

If you get an error such as #VALUE! and the Caseware Working Papers links are broken you will need to check your add-ins within Excel.   1. Go to File, Options then Add-ins. You will see 3 Add-ins: Caseware Connector (COM ADD-in) CWProto Connector... Read More

When opening a client file for the first time after upgrading your version of CaseWare Working Papers, you will be prompted with the warning message below. An option will be given to backup prior to converting the file using the option available in... Read More

If the local DataStore becomes corrupt, or out of synchronisation with the shared DataStore there will usually be errors such as the below. Error 1 Error 2   Error 3 Or when Caseware displays that the user is not assigned to the group. To check... Read More