Error Messages

The Error # -70 Reading File error occurs when a database file or files has corrupted within a client file.   This error can be resolved by repairing the file within Caseware. If you cannot open the file at all, please call Caseware... Read More

The error message error reading file, contents are corrupted can be as a result of: Computer crashing whilst in the middle of a CaseView document Shutting down a computer whilst the CaseView document is still open Inadequate network connections... Read More

You may find that, when changing Lead Schedules to consolidated view, you receive the following error:  This is due to an abbreviation missing from either the parent or subsidiary(s) entity.   1. Go to the Engagement tab and select Consolidate. ... Read More

Users may see a warning appear when accessing Caseware Working Papers in relation to synchronisation of users. When there are problems in the shared store, a message appears to detect the error and let the admin fix it. This message is not a... Read More

In the event that the user who is generating the iXBRL is not the person who is submitting the IXBRL, we advise saving the document in a shared location where the submitting user can access it. If emailing the iXBRL is the only way to transfer it, we... Read More

Receiving the following error message when opening a file indicates that some of the Caseware database files are missing.   In some instances, the CaseWare launch file is mistaken for the full compressed Caseware file and moved to a different... Read More

There may be a time when the accounts are showing as read only despite there being no other users in the document. Note: Any changes made whilst the document is in read only mode will not be saved.   1. Locate the file path of your Caseware file... Read More

If your CaseView document says read only at the top, this is likely due to another user being in the document. 1. To check if another user is in the file, open CaseWare Working Papers and click the Show dropdown on the View tab.   2. Click... Read More

You may find that you are getting the error message below when trying to open CaseView. To remove this error, and allow access to CaseView, follow these steps:   1. Browse to where Caseware is installed, and locate the Caseware folder. 2. Right... Read More

If you receive the following error message when trying to add a license to the license manger, you may need to add a system variable. (Please note: Instructions may differ on different versions of Windows) On the machine/server running the license... Read More