Error Messages

When the Windows system clock is modified Caseware will prompt the user with the Time Tampering Cleaning Wizard.   To clean the time tampering follow the steps below: 1. Ensure the system date has been restored to the correct date and time. 2.... Read More

When signing off documents, there might be an error relating to the CV_DOCIDGROUP or UTILITIES.   The resolution is dependent on the type of file in question. Within the engagement directory using Windows File Explorer, find a Script folder.... Read More

When trying to log in to a Caseware file, you may get the following error message:   This is caused by someone else accessing the file on a newer version of Caseware Working Papers, for example Caseware 2022, whereas you have the previous... Read More

To allow users to access Caseware when not connected to the company network (for example, when they have a file signed out to take off-site), ensure that the below options are ticked in the Data Store Administration Tool.    To re-sync, the... Read More

If you are a new Caseware user and are creating a new Caseware file, you may receive the following error message: This happens when you are not assigned to a security group in Caseware.   1. To rectify this, open Protection Setup and login using... Read More